FREQUENTLY ASKED QUESTIONS
What are your opening times?
Our showroom is open Monday - Friday 11.00am - 6.00pm and Saturdays 11.00am - 4.00pm and customer service the same times! You can visit us, email, or call us and we will get back to you as soon as possible!
Orders and shipping
To which countries to you ship to?
We deliver our products worldwide!
How much does it cost to ship your products within Sweden?
For our smaller products as well as wallpapers and fabrics we offer free shipping! For larger furniture, the shipping price can vary and you can simply send a request to firstname.lastname@example.org to get a price.
How much does it cost to ship your products outside of Sweden?
For our smaller products as well as wallpapers and fabrics, the shipping price is based on the weight of the order and the sum will be displayed in “check out”. For larger furniture, the shipping price can vary and you can simply send a request to email@example.com to get a price.
Where’s my package?
Contact us through firstname.lastname@example.org or 08-661 70 80 and we will provide you with a tracking link.
Why don’t I get a tracking number when I choose “collect in our store”?
If you have ordered your package and chosen “collect in our store” you won’t receive a tracking number - however you will receive a nice call or email when your package is ready to be picked up!
Can I change/add my order after it has been placed?
With a little luck you can change your order but it is important that you get in touch as soon as possible, It is always possible to add to your order.
How will my order be delivered?
If you haven't chosen "collect in store", then wallpaper, fabric and small products will be sent out through Swedish Postnord. If the package is to be sent outside of Sweden the local post offices will be connected. Deliveries of larger products will be handle through an agreement between you and Brittfurn. For any questions regarding this you're more than welcome to reach out!
Returns and complaints
What’s your return policy?
Except the products in our showroom, no products can’t be returned. This is because the products are we can’t return them to our main suppliers. For the items in our showroom we offer 14 days to return. For more information and to see what items are covered by the right of return, please see our terms of purchase here.
My package was damaged when I received it, what do I do?
If your order arrives damaged or if you find some fault with your product, you must contact us before returning it to us. A return can’t proceed without an agreement with Brittfurn.
If I can’t find a specific wallpaper or a fabric of a brand you sell, can you still have it?
Yes it’s possible! Our suppliers release a lot of new products all the time and sometimes we haven’t had time to put them upon our website yet. To find out if we have a product, just contact us!
How do I know how many rolls of a wallpaper I need?
By every wallpaper we sell, we have a function called the "wallpaper calculator". Through the calculator you can enter the dimensions of the room and through this, the calculator calculates the number of meters needed. However, please note that this is only an approximate calculation and we always recommend consulting a painter to be on the safe side.
Do your pictures match with the colours of your products in reality?
We always check our images with the real products to ensure that the colours matches with what is shown on the website. Since the color may differ depending on which screen you have, you may find that the product has a different shade than what is shown on the screen. When it comes to wallpapers and fabrics, we therefore recommend buying a sample first!
Do you have all your products from the website in your showroom?
In our Stockholm based showroom you can see a selection of our furnitures and lighting. You can also get help in our design studio where we have samples of both wallpaper and fabrics.
I'm thinking about remodeling at home and wondering what help I can expect from you?
For us - no project is too small or too big! We work with everything from design concepts to custom furniture and complete renovations. Read more about our interior design services here.
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